Denis Pointer

Solutions Architect

Summary

Denis has work experience at in the telecommunications and IT service industry through employment at SaskTel since 2003. In 2007 Denis joined the professional services team, working in several different roles including design, implementation, and support for Cisco collaboration, contact centre, network, and data centre solutions. He has provided consulting in a variety of industry verticals, including financial, healthcare, education, retail, mining and agriculture. In 2013, Denis took on a technical leadership role providing technical leadership to the professional services delivery and operations team; this includes mentoring, training, and assistance in resolving complex technical issues. Denis collaborates with SaskTel and Cisco sales teams, providing technical input for customer planning, sales proposals, and RFP responses.

In 2018 Denis earned a Cisco Certified Internetwork Expert (CCIE) certification in Routing and Switching (renamed to Enterprise Infrastructure). In 2020 Denis was one of the first 500 people worldwide to earn a Cisco DevNet certification, earning the Cisco DevNet 500 badge, and joining the Cisco DevNet class of 2020.

Work Experience

Solutions Architect at SaskTel

January 2014 to Present

Variety of consulting services for enterprise customers including:

High level design and conceptual design
Providing optimized solutions based on identified customer requirements
Strategic and tactical planning
Troubleshooting complex issues to determine an effective course of action

Presales support, for sales proposals, RFP responses, and customer planning sessions
Designing and implementing IT solutions, specializing in Cisco routing, switching, and collaboration products and services
Providing leadership and mentoring to professional services and operations teams
Leading strategic and tactical planning for SaskTel Hosted Collaboration Solution (HCS) service development
Educating internal teams and customers on industry innovations and market trends
Presenting business and technical information to internal teams, customers and other business stakeholders

Client Technology Manager at SaskTel

June 2013 to January 2014

Responsible for the launch of SaskTel Hosted Collaboration Solution (HCS)
Leading HCS solution design, implementation, and acceptance testing
Creating and managing documentation for the fulfillment and assurance processes and templates

Technical Analyst (Customer Design) at SaskTel

September 2012 to June 2013

Designing, pricing, and provisioning Cisco collaboration solutions for enterprise customers
Specializing in Cisco collaboration solutions including Unified Communications Manager, Contact Centre, and the associated LAN and WAN infrastructure

Customer Systems Analyst (Sr. Support) at SaskTel

March 2012 to September 2012

Providing tier three support for Cisco collaboration and network deployments
Staging & Installation for large or complex Cisco Collaboration solutions

Certifications

CCIE Enterprise Infrastructure CCIE # 59241
Cisco Certified Network Professional – Collaboration
Cisco Certified DevNet Associate
Cisco DevNet 500
Cisco DevNet class of 2020
Cisco Specialist Certifications:

Collaboration Applications Implementation
Collaboration Call Control & Mobility Implementation
Collaboration Cloud & Edge Implementation
Collaboration Core
Data Center Design
Enterprise Advanced Infrastructure Implementation
Enterprise Core
Enterprise Design